Shipping policy

Last Updated: April 23, 2026

At Amaze Items, we believe that the journey of a handcrafted leather piece from our workshop to your home should be as seamless and exceptional as the product itself. We are committed to providing transparent, efficient, and reliable delivery services across our service area.

Our Artisan Roots: The History of Amaze Items

Amaze Items was officially launched on September 8, 2023, in Upper Marlboro, Maryland. Our founders set out with a clear objective: to challenge the industry standard that premium, handcrafted leather goods must come with a long production lead time. We recognized that our customers value both the unique character of artisanal craftsmanship and the convenience of modern logistics.

To achieve this, we established a fulfillment-ready facility where every item in our signature collections—Animals & Characters, Everyday Essentials, Shapes & Nature, and Sweet Treats—is crafted and fully stocked before it ever appears on our website. This "ready-to-ship" philosophy allows us to dispatch orders with a speed that few handcrafted businesses can match. As of April 2026, we remain a proud Maryland-based business, dedicated to serving the contiguous United States with integrity, speed, and artisan quality.

Secure Shopping and Data Integrity

Your security is integrated into every transaction. The Amaze Items website is protected by a high-level SSL certificate, guaranteeing that your personal, shipping, and payment information is securely encrypted. This protection ensures your data remains safe from hackers, allowing you to focus on choosing the perfect leather piece for your collection.

1. Shipping Costs

We strive for total transparency in our pricing.

  • Free Standard Shipping: We are pleased to offer Free Standard Shipping on all orders within our designated service area.
  • No Hidden Fees: There are no handling charges or hidden surcharges added at checkout. The price you see for your item is the price you pay for delivery.

2. Service Area and Geographic Restrictions

To maintain our high standards for delivery speed and service quality, we operate within specific geographic parameters:

  • Service Area: We ship exclusively to the Contiguous United States (the lower 48 states and the District of Columbia).
  • Restricted Addresses: At this time, we do not ship to Alaska, Hawaii, P.O. Boxes, Military Bases (APO/FPO/DPO), or U.S. Territories (including Puerto Rico, Guam, and the U.S. Virgin Islands).
  • Note: Any orders placed with a shipping address located outside of our service area or directed to a restricted address type will be canceled and refunded in full automatically.

3. Order Processing (Handling Time)

Since our items are fully stocked, we can begin the fulfillment process immediately.

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Handling Time: 1–2 Business Days (Monday – Friday).
  • Orders placed before 5:00 PM will begin processing the same or the following business day. Orders placed over the weekend or on holidays will be processed on the next available business day.

4. Transit and Delivery Times

We partner with reliable carriers to ensure your handcrafted goods arrive safely.

  • Transit Time: 3–5 Business Days (Monday – Friday) via USPS or UPS.
  • Total Estimated Delivery Time: 4–7 Business Days.

5. Sales Tax

As a Maryland-based business, a 6% sales tax is applied to all orders shipped to addresses within the state of Maryland. This tax is calculated automatically and clearly displayed during the checkout process.

6. Shipping Confirmation and Tracking

Transparency continues after you click "purchase." As soon as your order is packaged and dispatched from our facility, you will receive a confirmation email containing a unique tracking number. You can use this number to monitor your package's journey from our Maryland facility directly to your door.

Join the Amaze Items Community

Don't miss out on our latest releases and exclusive artisan updates. We invite you to subscribe to our emails and follow us on social media to get the latest news and offers from the Amaze Items workshop.

Contact Us

If you have any questions regarding our shipping procedures or need assistance with a delivery, our team is here to help:

  • Email: support@amazeitems.com
  • Phone: +1 (240) 630-9918
  • Address: 9540 Marlboro Pike, Suite 207, Upper Marlboro, MD 20772, USA
  • Customer Service Hours: Monday – Friday, 8:00 AM – 6:00 PM (EST). 
    Through the Chat app on the bottom right, we offer Live Chat Support and WhatsApp Chat Support during business hours.

Thank you for supporting our handcrafted business!