Refund Policy

At Amaze Items, customer satisfaction is our top priority. Please read our refund policy carefully to understand how returns, exchanges, and replacements are handled.

✅ 7 Days Return & Replacement Policy

  • Returns and replacements are accepted within 7 days of receiving your order.
  • The product must be unused, undamaged, and in its original packaging with all tags, accessories, and manuals included.
  • Proof of purchase (order number or receipt) is required for all returns.

❌ Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned or replaced unless received damaged or defective:

  • Personal care and beauty items (masks, nail sets, hair removal devices, etc.)
  • Undergarments and intimate wear
  • Earrings and pierced jewelry
  • Items marked as Final Sale or Clearance

📦 Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery with photos/videos of the product and packaging.
  • We will arrange a free replacement, based on product availability.

🔁 Replacement Process

  • Once your return request is received and inspected, we will notify you of the approval or rejection of your replacement.
  • Approved replacements will be processed and shipped within 5–7 business days.
  • Replacement is subject to stock availability. If the item is out of stock, a refund will be issued instead.

💵 Refunds (For COD Orders)

  • If a replacement is not possible due to stock unavailability, a refund will be issued via bank transfer to your provided account details.
  • Refunds are processed within 5–7 business days after approval.

🚫 Order Cancellations

  • Orders can be cancelled before dispatch by contacting us as soon as possible.
  • Once an order has been shipped, it cannot be cancelled but may be eligible for return/replacement upon delivery as per this policy.

📞 Need Help?

For any questions regarding returns or replacements, feel free to reach out: