Privacy Policy

Last Updated: October 2024

Our Story: The Amaze Items Journey

Founded on August 28, 2021, Amaze Items began with a simple mission: to bring extraordinary metal wall art into homes and businesses across America. From our headquarters in Upper Marlboro, Maryland, we've built our reputation on quality craftsmanship, direct customer relationships, and a curated collection of distinctive pieces that transform ordinary walls into statements of style. We operate as a direct-to-consumer retailer, shipping all products from our domestic warehouse to ensure quality control and efficient delivery throughout the United States.

Introduction

At Amaze Items ("we," "our," or "us"), we value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://amazeitems.com, make a purchase, or interact with our services. By using our website, you consent to the data practices described in this policy.

Information We Collect

We collect several types of information to provide and improve our service to you:

1. Personal Information You Provide:

  • Contact Data: Name, email address, shipping and billing address, and phone number.
  • Payment Data: Credit/debit card details, PayPal email, and other payment information processed securely through our payment gateways. We do not store full payment card numbers on our servers.
  • Transaction Data: Details about the purchases you make, including product type, order number, and order history.
  • Communication Data: Records of your communications with us via email, phone, WhatsApp, or contact forms.

2. Information Collected Automatically:

  • Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • To process and fulfill your orders for metal wall art, including payment processing, shipping, and delivery updates.
  • To communicate with you regarding your orders, account, and inquiries.
  • To provide customer support and manage returns or exchanges in accordance with our policies.
  • To improve our website, product offerings, and customer service.
  • To send you marketing communications, such as newsletters and offers, if you have opted in to receive them. You may opt out at any time.
  • To prevent fraud, enhance security, and comply with legal obligations.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our website, conducting business, and serving you (e.g., payment processors, shipping carriers, email service providers). These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, with notice provided to you.

Data Security

We implement robust security measures to protect your personal information. Our website is secured with an SSL (Secure Sockets Layer) certificate, which encrypts all data transmitted between your browser and our servers. This ensures that sensitive information, such as payment details, is protected from unauthorized access by hackers. While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is 100% secure.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access and Correction: The right to access and update your personal information.
  • Opt-Out of Marketing: The right to unsubscribe from our marketing emails by using the "unsubscribe" link in any email.
  • Do Not Track: Our website does not currently respond to "Do Not Track" signals from browsers.
  • Cookie Management: You can control cookie settings through your web browser.

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or legal obligations).

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last Updated" date at the top of this page will indicate the latest revision. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch with our dedicated support team.

Amaze Items
4843 Forest Pines Dr
Upper Marlboro, MD 20772
USA

  • Email: support@amazeitems.com
  • Phone & WhatsApp: +1 (240) 630-9918

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT-06:00) Central Standard Time (Chicago)

We are committed to providing timely and helpful assistance.

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