Terms of Service

Last Updated: October 2024

1. Introduction and Company History

Welcome to Amaze Items. These Terms of Service ("Terms") govern your access to and use of the website https://amazeitems.com (the "Site") and all associated services. By accessing or using our Site, you agree to be bound by these Terms.

Our Heritage: Founded on August 28, 2021, Amaze Items is a Maryland-based retailer specializing in distinctive metal wall art. We operate on a direct-to-consumer model, overseeing each piece from our warehouse to your door to ensure quality and authenticity. Our mission is to provide art that inspires, crafted with precision and delivered with care across the United States.

2. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not use the Site in any way that could disable, overburden, or impair the Site or interfere with any other party's use of the Site.

3. Products and Orders

Products: We sell new, high-quality metal wall art. All product descriptions, images, and prices are subject to change without notice. We reserve the right to discontinue any product at any time.

Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies in product or pricing information, or suspected fraud.

Order Processing:

  • Cut-off Time: Orders must be placed by 5:00 PM (GMT-06:00) Central Standard Time (Chicago) for same-day processing.
  • Handling Time: 1-2 business days (Monday-Friday).
  • Shipping & Delivery: We ship directly from our USA warehouse via third-party carriers. Transit time is 3-6 business days. Total estimated delivery time to all US destinations is 4-8 business days from order processing. Delivery times are estimates and not guaranteed.

4. Pricing and Payment

All prices are in US Dollars. We reserve the right to adjust prices at any time. You are responsible for any applicable sales tax.

Secure Payment: Our Site is protected by an SSL (Secure Sockets Layer) certificate, which encrypts your personal and payment information, keeping it safe from unauthorized access.

Accepted Payment Methods: We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.

5. Return, Refund, and Exchange Policy

Our policy is designed to be fair and transparent.

  • Eligibility: Returns are accepted for new items within 30 days of delivery, for both defective and non-defective products.
  • Pre-Approval Required: You must contact our support team for a Return Merchandise Authorization (RMA) before returning any item. Unauthorized returns will not be accepted.
  • Return Methods: Approved returns may be sent by mail to a provided address or returned in-person to our office at 4843 Forest Pines Dr, Upper Marlboro, MD 20772.
  • Return Shipping Costs: The customer is responsible for return shipping costs unless the item is defective or was damaged upon arrival. Original shipping is free.
  • Exchanges: We accept exchanges for eligible items.
  • Restocking Fees: There are no restocking fees.
  • Refunds: Once your return is received and inspected, we will process your refund to the original payment method within 5 business days.

6. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of Amaze Items or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Disclaimer and Limitation of Liability

THE SITE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, AMAZE ITEMS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL AMAZE ITEMS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS.

8. Indemnification

You agree to indemnify and hold harmless Amaze Items and its affiliates from any claims arising from your breach of these Terms or your use of the Site.

9. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Maryland, without regard to its conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Maryland.

10. Contact Information

For any questions regarding these Terms, your order, or our products, please contact our customer support team.

Amaze Items
4843 Forest Pines Dr
Upper Marlboro, MD 20772
USA

  • Email: support@amazeitems.com
  • Phone & WhatsApp: +1 (240) 630-9918

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT-06:00) Central Standard Time (Chicago)
We are committed to providing timely and helpful assistance.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. The "Last Updated" date at the top of this page will indicate revisions. Your continued use of the Site after changes constitutes acceptance of the new Terms.

Stay Connected:
Get the latest news and offers on our metal wall art collections. Subscribe to our emails and follow us on social media.