Terms of Service

Our Business History and Evolution

Established in October 2023, Amaze Items began with a foundational mission to provide quality products to our community. Over the past two years, we have remained steadfast in our dedication to refining our catalog and sourcing better deals for our valued clients.

In December 2025, we reached a significant milestone by expanding our operations with a revamped store experience, purposefully designed to better serve our growing customer base. Today, we continue to operate from our private design studio in Oakland, Maryland, specializing in Baby & Nursery items, Cake Toppers & Party Decor, Ornaments & Keepsakes, and Wedding & Event Signage. By using our website, you agree to the following terms and conditions.

Secure Shopping Guarantee

Your security is our highest priority. The Amaze Items store is protected by an SSL (Secure Sockets Layer) certificate. This industry-standard technology guarantees that your personal and payment information is securely encrypted and safe from hackers. We utilize secure payment gateways to process transactions via:

  • American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.

Terms of Purchase and Customization

By placing an order with Amaze Items, you acknowledge that our products are often personalized and made-to-order.

Order Processing and Shipping

  • Handling Time: Because our items are custom-crafted, please allow 3 to 4 business days (Monday – Friday) for design and production.
  • Order Cut-off: Orders placed before 5:00 PM (EST) will begin processing the following business day.
  • Transit: Standard delivery typically takes 3 to 7 business days.
  • Total Delivery Window: You can expect your order within 6 to 11 business days.
  • Shipping Fees: We provide Free Standard Shipping on all orders within the United States with no minimum purchase required.

Returns and Refunds

We offer a 30-day return policy starting from the date of delivery.

  • Non-Personalized Items: Eligible for return if unused and in original packaging. The customer is responsible for return shipping costs (No restocking fee).
  • Personalized Items: Due to their custom nature, these items are Final Sale unless they arrive damaged or defective.
  • Damaged Goods: If an item arrives defective, Amaze Items will cover 100% of the return shipping costs and provide a pre-paid label.
  • Refunds: Approved refunds are credited to your original payment method within 5-7 business days.

User Conduct and Electronic Communications

By visiting our site or sending emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We encourage you to subscribe to our emails and follow us on social media to get the latest news and exclusive offers.

You agree not to use our products for any illegal or unauthorized purpose. All content included on this site, such as text, graphics, logos, and images, is the property of Amaze Items and protected by copyright laws.

Contact Information

If you have any questions regarding these Terms of Service, please reach out to our customer support team:

  • Email: support@amazeitems.com
  • Phone: +1 (240) 630-9918 (Call or WhatsApp)
  • Office Address: 708 E Reese St, Oakland, MD 21550, USA
  • Hours (EST): Mon-Fri: 8:00 AM - 6:00 PM | Sat: 10:00 AM - 2:00 PM | Sun: Closed

Response Times:

    • WhatsApp Live Chat: Direct response during business hours.
    • After-Hours Inquiries: We will get back to you within 1 Business Day.

Last Updated February 2026