FAQ's

Last Updated: April 23, 2026

Welcome to the Amaze Items FAQ page. We believe in absolute transparency and want to ensure you have all the information you need to shop our handcrafted collections with confidence.

Our Story and Business History

What is the history behind Amaze Items? Amaze Items was officially launched on September 8, 2023, with a mission to bridge the gap between traditional leather craftsmanship and modern fulfillment standards. Based in Upper Marlboro, Maryland, we noticed that many consumers were frustrated by the long production lead times usually required for high-quality handmade goods.

We built our business model on a "ready-to-ship" philosophy. By maintaining a fully stocked facility in Maryland, we ensure that every piece in our Animals & Characters, Everyday Essentials, Shapes & Nature, and Sweet Treats collections is prepared before it ever appears on our website. As of April 2026, we continue to uphold these values, delivering artisan quality at a pace that matches the needs of our customers across the contiguous United States.

Security and Privacy

Is my payment and personal information safe? Absolutely. Our store is protected by an SSL certificate, guaranteeing that your personal and payment information is securely encrypted and safe from hackers. We prioritize digital security so you can focus on finding the perfect leather accessory.

What payment methods do you accept? We accept a wide range of secure payment options, including:

American Express, Discover, Mastercard, and Visa
Apple Pay and Google Pay
PayPal and Shop Pay
Diners Club

Shipping and Delivery

Where do you ship? We ship exclusively to the Contiguous United States (the lower 48 states and the District of Columbia). At this time, we do not ship to Alaska, Hawaii, P.O. Boxes, Military Bases (APO/FPO/DPO), or U.S. Territories.

How much does shipping cost? We are pleased to offer Free Standard Shipping on all orders within our service area. There are no hidden fees or handling charges added at checkout.

How long will it take to receive my order?

Handling Time: 1–2 Business Days (Monday – Friday).
Transit Time: 3–5 Business Days via USPS or UPS.
Total Estimated Delivery: 4–7 Business Days.
Order Cut-off: 5:00 PM (EST).

Do you charge sales tax? As a Maryland-based business, a 6% sales tax applies to all orders shipped to addresses within Maryland.

Returns, Refunds, and Cancellations

Can I cancel my order? Yes. You may cancel your order for a 100% full refund within 24 hours of placing it. Please email support@amazeitems.com with your order number to initiate this.

What is your return policy? You have 30 days from the date of delivery to initiate a return or exchange. Items must be unworn, unused, in original packaging, and accompanied by proof of purchase.

Are there any restocking fees? No. We do not charge any restocking fees ($0.00).

Who pays for return shipping?

Defective/Incorrect Items: We cover all costs and provide a pre-paid label.
Customer Remorse: For change-of-mind returns, the customer is responsible for the actual cost of return shipping.

Support and Community

How can I contact you?

Email: support@amazeitems.com
Phone: +1 (240) 630-9918
Address: 9540 Marlboro Pike, Suite 207, Upper Marlboro, MD 20772, USA
Hours: Monday – Friday, 8:00 AM – 6:00 PM (EST).
Through the Chat app on the bottom right, we offer Live Chat Support and WhatsApp Chat Support during business hours.

How can I stay updated on new releases? Get the latest news and offers—subscribe to our emails and follow us on social media. We frequently update our community on new additions to our character and nature-inspired collections.

We appreciate your support of our handcrafted business!