FAQ's

Last Updated: March 2026

At Amaze Items, we are dedicated to providing clear and concise information to ensure your experience with our premium leather goods is as seamless as the craftsmanship itself. Since our 2025 relaunch, we have prioritized customer support and logistics to better serve our community.

Shipping and Delivery

How much does shipping cost?

We are pleased to offer Free Shipping on all orders within the United States. There are no hidden fees at checkout.

How long will it take to receive my order?

Our delivery process is divided into two stages:

  • Handling Time: 1-2 business days (Monday – Friday).
  • Transit Time: 3-5 business days (Monday – Friday).
  • Total Delivery Time: Most customers receive their items within 4-7 business days.

What is the daily order cut-off time?

Orders placed by 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will begin processing within our standard handling timeframe. Orders placed after this time will be processed starting the following business day.

How can I track my package?

Once your order ships from our Oakland, MD facility, you will receive an automated email containing a tracking number to monitor your shipment's progress.

Payments and Security

Is my personal information secure?

Yes. Our store is protected by an SSL certificate, guaranteeing that your personal and payment information is securely encrypted and safe from hackers.

What payment methods do you accept?

We accept a wide variety of secure payment options, including:

  • Credit/Debit: American Express, Diners Club, Discover, Mastercard, and Visa.
  • Digital Wallets: Apple Pay, Google Pay, PayPal, and Shop Pay.

Returns and Exchanges

What is your return policy?

We offer a 30-day return window. To be eligible, items must be in the same condition as received: unworn, unused, and in the original packaging.

Are there any restocking fees?

No. Amaze Items does not charge any restocking fees ($0.00) for returns.

Who pays for return shipping?

  • Defective/Incorrect Items: We cover all costs and will email you a pre-paid shipping label.
  • Non-Defective Items (Change of Mind): The customer is responsible for the actual cost of return shipping.

How do I start a return or exchange?

Please contact us at support@amazeitems.com with your order number and a photo of the item. All returns must be sent via mail to: 708 E Reese St, Oakland, MD 21550, USA.

About Our Products

What kind of products do you offer?

We specialize in high-quality, handmade leather goods, including:

  • Leather Bag Charms and Keychains.
  • Leather Stationery and Pen Cases.
  • Travel and Specialty Accessories.
  • Wallets and Small Goods.

Contact Us

How can I get in touch with customer support?

Our team is available to assist you during the following hours:

  • Monday - Friday: 8:00 AM to 6:00 PM (EST)
  • Saturday: 10:00 AM to 2:00 PM (EST)
  • Sunday: Closed

Contact Details:

  • Email: support@amazeitems.com (Response within 24 hours)
  • Phone/WhatsApp: +1 (240) 630-9918
  • Live Chat: Click the WhatsApp icon on our website to speak with us in real-time.

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