FAQ'S

About Amaze Items

Q: What is Amaze Items, and when were you founded?
A: Amaze Items is a premier online retailer specializing in high-quality, distinctive metal wall art. Founded on August 28, 2021, our mission has been to transform spaces with durable, artistic pieces that make a statement. We operate from our dedicated warehouse and office in Upper Marlboro, Maryland, serving customers across the United States.

Q: Where are you located, and can I visit?
A: Our operational hub is located at 4843 Forest Pines Dr, Upper Marlboro, MD 20772, USA. All orders are shipped directly from this warehouse. While we are primarily an e-commerce business and do not have a public retail showroom, visits to our office are welcome by prior appointment. Please contact our support team to schedule a visit.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept a wide range of secure payment methods for your convenience: Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: What is your order cut-off time for same-day processing?
A: To have your order processed on the same business day, please place it by 5:00 PM (GMT-06:00) Central Standard Time (Chicago). Orders received after this time will be processed on the next business day.

Shipping & Delivery

Q: How long does shipping take?
A: Our total delivery time is an estimated 4-7 business days to destinations within the USA. This includes:

  • Handling Time: 1-2 business days (Monday-Friday) to prepare your order.
  • Transit Time: 3-5 business days (Monday-Friday) via carrier.
    Please note that business days do not include weekends or holidays.

Q: Do you offer free shipping?
A: Yes, we provide free standard shipping on all orders to addresses within the United States.

Q: Where do you ship from?
A: All Amaze Items metal art is carefully packed and shipped directly from our warehouse at 4843 Forest Pines Dr, Upper Marlboro, MD 20772.

Returns, Exchanges & Refunds

Q: What is your return policy?
A: We accept returns for both defective and non-defective products within 30 days of your receipt of the item. All items must be in new condition. Important: All returns must be approved by our support team before the item is mailed back. Please contact us to initiate a return.

Q: Are there any restocking fees?
A: No, we do not charge any restocking fees for approved returns.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item was defective or arrived damaged. If you received a damaged or defective item, please contact us immediately for a prepaid return label or alternative solution.

Q: How long do refunds take to process?
A: Once we receive and inspect your returned item, refunds are processed within 5 business days. The time it takes for the credit to appear in your account depends on your bank or card issuer.

Q: Do you offer exchanges?
A: Yes, we gladly accept exchanges. Please contact our support team to arrange an exchange for a different item.

Product & Quality

Q: What is the condition of your products?
A: We sell only brand-new, first-quality metal wall art. Each piece is inspected before shipping to ensure it meets our high standards.

Q: How should I care for my metal wall art?
A: Dust your metal art gently with a soft, dry cloth. Avoid using abrasive cleaners or chemicals. For pieces placed in high-humidity areas, an occasional wipe with a slightly damp cloth is sufficient; just ensure the piece is dried thoroughly.

Customer Support

Q: How can I contact customer service?
A: You can reach our dedicated support team through multiple channels:

  • Email: support@amazeitems.com
  • Phone: +1 (240) 630-9918
  • Live Chat: Available via the chat app on our website during business hours.
  • Contact Form: Available on our "Contact Us" page.

Q: What are your customer support hours?
A: Our team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM Central Standard Time (GMT-06:00). We are closed on weekends and major US holidays.

We are committed to providing timely and helpful assistance to ensure a smooth shopping experience with Amaze Items.

Last Updated: March 20, 2024