FAQ's

Last Updated: January 2026

Welcome to the Amaze Items FAQ page. Here, you'll find answers to the most common questions about our personalized laser-cut home and party decor, our processes, and our company. We are committed to providing clear information to ensure a seamless experience from inspiration to delivery.

About Amaze Items

Who is Amaze Items?
Amaze Items is a US-based artisan brand founded on September 8, 2023, specializing in customizable laser-cut decor. We operate from our integrated design studio and warehouse in Oakland, Maryland, allowing us to oversee every step of creation and fulfillment personally.

Where are you located?
Our entire operation is based at 5000 Thayer Center c, Oakland, MD 21550, United States. We design, craft, personalize, and ship all products directly to our customers from this location.

What makes your products unique?
We combine precise laser-cutting technology with a dedication to personalization, transforming your ideas into high-quality, tangible decor. Each item is made to order in our Maryland facility, ensuring attention to detail and uniqueness.

Ordering & Personalization

How does the personalization process work?
During checkout, you will be prompted to enter your custom text, select fonts, or upload images (where applicable). Please review this information carefully, as personalized items are made specifically for you. We are not responsible for errors in customer-provided details.

What is your order cut-off time?
To have your order processed the same business day, it must be placed by 5:00 PM (GMT-06:00) Central Standard Time (Chicago). Orders placed after this time will begin processing the next business day.

Is my payment information secure?
Absolutely. Our website, https://amazeitems.com, is secured with an SSL (Secure Sockets Layer) certificate. This encrypts all data transmitted during checkout, including your personal and payment details, keeping it safe from unauthorized access.

Shipping & Delivery

Where do you ship?
We currently ship to all 50 states within the USA from our Maryland warehouse.

How long will my order take to arrive?

  • Processing/Handling: 1-2 business days (Mon-Fri) for personalization and preparation.
  • Transit: 3-5 business days (Mon-Fri) once shipped.
  • Total Estimate: Most orders arrive within 4-7 business days from the order date. You will receive a tracking number via email once your item ships.

Do you offer free shipping?
Yes, we provide free standard shipping on all orders to the contiguous United States.

Returns, Exchanges & Refunds

What is your return policy?
We accept returns for both defective and non-defective items within 30 days of delivery. The item must be in new, unused condition with original packaging. Important: All returns require prior authorization from our support team.

What if my item arrives damaged or is defective?
Contact us immediately at support@amazeitems.com or via WhatsApp at +1 (240) 630-9918 within 48 hours of delivery. You must provide photos of the damage to receive a prepaid return label and instructions. We cover all return shipping costs for damaged or defective items.

Can I exchange an item?
Yes, we accept exchanges for items of equal or greater value. Please initiate the exchange process through our customer support to receive an RMA number and instructions.

Who pays for return shipping on a non-defective item?
For returns due to change of mind or incorrect sizing (on non-personalized items), the customer is responsible for the return shipping cost.

How long do refunds take?
Once we receive and inspect your approved return, refunds are processed within 5 business days. The time it takes for the funds to appear in your account depends on your payment provider.

Can I return a personalized item?
Due to their custom nature, personalized items can only be returned if they are defective or if we made an error in fulfilling the provided specifications. We cannot accept returns for correctly fulfilled personalized orders.

Product & Care

What materials do you use?
We use high-quality, durable materials suitable for laser cutting, such as premium woods, acrylics, and MDF. Specific material details are listed on each product page.

How should I care for my laser-cut decor?
Dust gently with a soft, dry cloth. Avoid using harsh chemicals or abrasives. Most items are intended for indoor use unless otherwise specified.

Contact & Support

What is the best way to contact you?
For the fastest service, we recommend:

  • Email: support@amazeitems.com
  • Phone/WhatsApp: +1 (240) 630-9918
    Our team is highly responsive across all channels.

What are your customer support hours?
Our team is available Monday through Friday, from 9:00 AM to 5:00 PM Central Standard Time (GMT-06:00).

Can I visit your location?
Our facility at 5000 Thayer Center c in Oakland, MD, is primarily a workshop and warehouse. We do not currently operate a public retail storefront, but returns can be brought to this address with prior authorization.

Stay Connected with Amaze Items

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We hope this FAQ has been helpful. If you have any further questions, please do not hesitate to reach out to our friendly customer support team. Thank you for choosing Amaze Items.