At Amaze Items, we strive to provide our customers with a seamless shopping experience. We understand that sometimes circumstances change, and you may need to cancel your order. Please read our order cancellation policy carefully to understand your options.
1. Cancellation Timeframe:
- Orders can only be canceled within 24 hours of placement. Once the order has been processed and dispatched, it cannot be canceled.
2. How to Cancel an Order:
- To cancel your order, please contact our customer support team immediately via email at Info@amazeitems.com. Please provide your order number and relevant details for faster assistance.
3. Cancellation Fees:
- We do not charge any cancellation fees for orders canceled within the specified timeframe.
4. Refund Process:
- If your order is canceled within the allowed timeframe, a full refund will be issued to the original payment method used during the purchase.
- Refunds may take 5 business days to reflect in your account, depending on your bank or payment provider.
5. Orders Already Processed:
- Once an order has been processed and dispatched, it cannot be canceled. In such cases, please refer to our Returns Policy for information on returning the items once you receive them.
6. Exceptions:
- In rare circumstances such as technical errors or inventory discrepancies, we reserve the right to cancel orders even after the 24-hour timeframe. In such cases, customers will be notified promptly, and a full refund will be issued.
7. Change of Mind:
- We understand that you may change your mind about an order after it has been placed. However, if the order has already been processed and dispatched, it cannot be canceled. Please consider our Returns Policy for returning unwanted items.
8. Contact Us:
- If you have any questions or need further assistance regarding order cancellations, please don't hesitate to contact our customer support team. We are here to help!
Disclaimer:
Amaze Items reserves the right to modify or update this Order Cancellation Policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website. It is the responsibility of the customer to review this policy periodically for any updates.