Contact Us

Last Updated: January 2026

We're Here to Help Create Your Perfect Personalized Decor

At Amaze Items, we believe outstanding customer service is the cornerstone of a great shopping experience. Whether you have a question about customizing your laser-cut home or party decor, need help with an order, or just want to share your ideas, our dedicated team in Oakland, Maryland, is ready to assist you.

Get in Touch

We offer multiple convenient ways to reach our friendly and responsive support team. Please allow us 24-48 hours to respond during our regular business hours.

Primary Contact Methods

Email:
For general inquiries, order questions, or to initiate a return, email us at:
support@amazeitems.com

Phone & WhatsApp:
Speak directly with a team member or send us a message:
+1 (240) 630-9918

This number is available for calls and WhatsApp messages during our business hours.

Our Location & Operations

Amaze Items is a US-based business operating from our integrated design studio and warehouse.

Physical Address:
Amaze Items
5000 Thayer Center c
Oakland, MD 21550
United States

Please note: Our Maryland facility is primarily a workshop and fulfillment center. Returns can be sent to this address only after receiving a Return Authorization (RMA) number from our support team. We do not currently operate a public retail showroom.

Customer Support Hours

Our team is available to assist you:
Monday – Friday
9:00 AM – 5:00 PM
(GMT-06:00) Central Standard Time (Chicago)

We are closed on major U.S. federal holidays.

How We Can Help You

To ensure we can assist you as quickly and effectively as possible, please have your order number ready when you contact us. Here are the most common reasons to reach out:

  • Order & Shipping Status: Check on your personalized item's production and delivery timeline.
  • Customization Questions: Clarify details about personalizing text, fonts, or uploading images.
  • Pre-Return Authorization: Required for all returns. Contact us to start the process and receive your RMA number and instructions.
  • Damaged Item Report: Immediately contact us with photos via WhatsApp or email if your item arrives damaged.
  • General Questions: Inquiries about our products, policies, or partnership opportunities.

Before You Contact: Quick Information

Order Cut-off: 5:00 PM CST for same-day processing.
Handling Time: 1-2 business days for personalization.
Estimated Delivery: 4-7 business days within the USA.
Return Window: 30 days from delivery, with prior authorization.
Secure Site: Our store at https://amazeitems.com uses SSL encryption to protect your data.

Stay Connected for Updates & Inspiration

Get the latest news on new designs, exclusive offers, and creative ideas for your home and parties. Subscribe to our emails and follow us on social media.

We value your trust and look forward to helping you create something amazing.