Welcome to Amaze Items! We strive to provide you with top-notch products and excellent customer service. However, we understand that there may be instances where you need to return or exchange an item. Please read our return policy carefully to ensure a smooth and hassle-free experience.
1. Eligibility for Returns:
- We accept returns within 30 days of the purchase date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Items that have been customized or personalized may not be eligible for return unless they are defective or damaged upon arrival.
2. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund as per your preference.
- Please provide clear photos of the defective or damaged item along with your order details for our records.
3. Non-Returnable Items:
- Certain items are not eligible for return due to hygiene reasons or other restrictions. These may include but are not limited to:
- Personal care products (e.g., cosmetics, skincare, and hygiene products)
- Intimate apparel (e.g., underwear, swimwear)
- Perishable goods (e.g., food items)
- Custom-made or personalized items (unless defective or damaged)
4. Return Process:
- To initiate a return, please contact our customer service team with your order number and details of the item you wish to return.
- Once your return request is approved, we will provide you with a return shipping label and instructions.
- Please securely package the item and ship it back to us within 30 days of receiving the return authorization.
- Once we receive the returned item and verify its condition, we will process your refund or exchange promptly.
5. Refund Policy:
- Refunds will be issued to the original form of payment used for the purchase.
- Your refund may take up to 05 business days to appear in your account, depending on your payment method and financial institution.
- Shipping charges are non-refundable unless the return is due to our error or a defective/damaged item.
6. Exchange Policy:
- If you would like to exchange an item for a different size, color, or style, please contact us to arrange for the exchange.
- Exchanges are subject to product availability. If the desired item is not available, we will issue a refund or store credit instead.
7. Restocking Fee:
- Our customers don't have to pay a restocking fee.
8. Contact Us:
- If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.
Thank you for shopping at Amaze Items! We appreciate your business and hope you enjoy your shopping experience with us.