Return & Refund Policy

Last Updated: March 2026

At Amaze Items, our commitment to high-quality craftsmanship is matched only by our dedication to your satisfaction. Since our relaunch in 2025, we have streamlined our returns process to ensure it is as refined and reliable as our leather goods. We understand that sometimes a product may not be the perfect fit, and we are here to assist you through every step of the return or exchange process.

Secure Shopping Guarantee

Your peace of mind is paramount. The Amaze Items store is protected by an SSL certificate, guaranteeing that your personal and payment information is securely encrypted and safe from hackers. Whether you are purchasing or processing a return, your data remains fully protected.

30-Day Return Window

We offer a 30-day return policy, giving you ample time to evaluate your purchase. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Please note that items returned damaged or with missing parts for reasons not due to our error will not be eligible for a refund.

Return Shipping Fees and Categories

We distinguish between two types of returns to remain fair and transparent with our community:

Return Reason Responsibility Resolution
Defective or Incorrect Item Amaze Items We provide a pre-paid shipping label via email.
Non-Defective (Change of Mind) Customer Customer covers the actual cost of return shipping.

Restocking Fees: We believe in straightforward service; therefore, we charge $0.00 restocking fees for all returns.

How to Initiate a Return

All returns are handled exclusively by mail. To start the process, please follow these steps:

  1. Contact Us: Email support@amazeitems.com with your order number and a clear photo of the item.
  2. Approval: Once your return is approved, we will send you a pre-paid shipping label (for defective items) or instructions on where to send your package.
  3. Ship the Item: Send the package to our facility at:

708 E Reese St, Oakland, MD 21550, USA.

Exchanges

We are happy to facilitate exchanges for our leather stationery, wallets, and accessories. Once we receive and inspect your original item, your exchange will be processed and shipped within 2 business days.

Refund Processing

Once your return is received and inspected at our Maryland facility, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 5 business days.

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Contact Customer Support

For any questions regarding your order or this policy, our team is available to help via email, phone, or real-time chat.

  • Email: support@amazeitems.com (Response within 24 hours)
  • Phone: +1 (240) 630-9918 (Call or WhatsApp)
  • Live Chat: Click the WhatsApp icon on our website.

Business Hours (EST):

  • Monday - Friday: 8:00 AM to 6:00 PM
  • Saturday: 10:00 AM to 2:00 PM
  • Sunday: Closed