Payment Policy

Last Updated: January 2026

Welcome to the Amaze Items Payment Policy. This document outlines our secure payment practices, detailed shipping procedures, and customer-centric return guidelines. We are dedicated to transparency, security, and your complete satisfaction.

Our Story: A Tradition of Craftsmanship & Innovation

Amaze Items was founded on September 8, 2023, with a simple yet powerful vision: to transform everyday spaces into extraordinary experiences through personalized, laser-cut home and party decor. Born from a passion for precision and personal touch, our journey began in Oakland, Maryland, where we established our integrated warehouse and office at 5000 Thayer Center c, Oakland, MD 21550.

We specialize in creating unique, customizable items that add a special flair to your celebrations and home interiors. Every product is crafted with meticulous attention to detail, ensuring you receive not just a decor item, but a personalized keepsake. As a US-based company, we proudly design, warehouse, and ship all our products directly to customers across the United States, maintaining complete control over quality and delivery.

Secure Payment Processing

Your security is our paramount concern. https://amazeitems.com is protected by a robust SSL (Secure Sockets Layer) certificate. This ensures that all your personal and payment information is securely encrypted during transmission, safeguarding it from unauthorized access and providing you with a safe and protected shopping environment.

Accepted Payment Methods

We offer a wide range of convenient and secure payment options:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

All transactions are processed in USD. Your payment is verified and authorized in real-time before your order enters our production queue.

Order Processing, Shipping & Delivery

To ensure efficient order fulfillment, please note our cut-off time.

  • Order Cut-off Time: 5:00 PM (GMT-06:00) Central Standard Time (Chicago).
  • Handling Time: 1-2 business days (Monday to Friday). This includes the personalization and preparation of your laser-cut items.
  • Transit Time: 3-5 business days (Monday to Friday) once shipped.
  • Total Delivery Estimate: 4-7 business days to most destinations in the USA, from the date of order confirmation.

All orders are shipped directly from our Maryland warehouse via reliable carriers.

Customer-Focused Return & Exchange Policy

We stand behind the quality of our personalized laser-cut decor. Our policy is designed to be fair and straightforward.

  • Product Condition: We sell new items only.
  • Return Window: 30 days from receipt of delivery.
  • Acceptable Reasons: We accept returns for both defective/non-functional items and non-defective items (e.g., change of mind). Important: For defective or damaged items, you must contact our support team first and provide photos of the damage via WhatsApp to receive a return authorization and prepaid label.
  • Return Method: By mail to our warehouse or in-store at our Oakland, MD address. All returns require prior approval from our support team.
  • Exchanges: Yes, we gladly accept exchanges.
  • Restocking Fees: None.
  • Refund Processing Time: Once the returned item is received and inspected, refunds are processed within 5 business days.
  • Return Shipping Costs:
    • Customer-Paid: For non-defective returns (change of mind), the customer is responsible for return shipping costs.
    • Company-Paid: For defective items or items that arrived damaged, we will provide a prepaid return shipping label.

How to Contact Us

Your satisfaction is our priority. Our responsive team is here to help through multiple channels.

  • Email: support@amazeitems.com
  • Phone & WhatsApp: +1 (240) 630-9918
  • Office & Warehouse Address: 5000 Thayer Center c, Oakland, MD 21550, United States

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (GMT-06:00) Central Standard Time (Chicago).

Stay Connected with Amaze Items

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Thank you for trusting Amaze Items with your personalized decor needs. We are committed to providing a seamless, secure, and delightful shopping experience.