Payment Policy

Our Commitment to Secure & Convenient Transactions

Since our founding on August 28, 2021, Amaze Items has prioritized not only the quality of our metal wall art but also the security and simplicity of the purchasing process. This Payment Policy outlines the methods we accept, our procedures for handling transactions, and our commitment to protecting your financial information. Our operations are managed from our dedicated facility at 4843 Forest Pines Dr, Upper Marlboro, MD 20772, USA.

Accepted Payment Methods

To provide maximum flexibility and convenience, we accept a wide range of secure payment options for orders placed on https://amazeitems.com:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, and Diners Club.
  • Digital Wallets: Apple Pay, Google Pay.
  • Third-Party Processors: PayPal and Shop Pay.

All payments are processed in US Dollars (USD). By submitting your payment, you confirm that you are authorized to use the chosen payment method.

Payment Security

Your security is paramount. We employ industry-standard encryption and security protocols to ensure your payment information is protected. We do not store your complete credit card or debit card details on our servers. Instead, all direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.

Transactions are handled by trusted, PCI-compliant third-party payment processors. Your payment data is transmitted securely directly to these processors for authorization and settlement.

Order Confirmation & Billing

Upon successful payment authorization, you will receive an immediate on-screen order confirmation and an automated email confirmation to the address provided during checkout. This email serves as your receipt and includes your order number, items purchased, and order total.

Please ensure your billing address matches the address on file with your financial institution to prevent delays. Orders may be held for verification if billing information cannot be validated.

Order Cut-Off & Processing Timeline

For your order to be processed and enter our handling system on the same business day, it must be placed by 5:00 PM Central Standard Time (CST, GMT-06:00). Orders placed after this cut-off or on weekends/holidays will be processed on the next available business day.

Our standard handling time is 1-2 business days (Monday-Friday), after which your order will be shipped from our Maryland warehouse with an estimated transit time of 3-5 business days.

Refunds & Payment Reversal

Refunds are governed by our Return & Refund Policy. Key points related to payment include:

  • Refund Method: All approved refunds are issued to the original payment method used for the purchase.
  • Processing Time: Refunds are processed within 5 business days of our warehouse receiving and inspecting your returned item.
  • Funds Availability: After we process the refund, please allow additional time for the credit to appear in your account, as this depends on your bank or payment provider's policies (typically 3-10 business days).
  • Non-Refundable Elements: As we offer free standard shipping, no separate shipping costs are refunded for non-defective returns.

Declined or Failed Transactions

If your payment method is declined, your order will not be processed. Please verify your payment details, including card number, expiration date, CVV code, and billing address. For recurring issues, please contact your financial institution or try an alternate payment method from our accepted list.

Fraud Prevention

We reserve the right to cancel any order if we suspect fraudulent activity, a typographical error in pricing, or other irregularities. In such cases, we will notify you via the email address provided at checkout and will refund any charges in full.

Sales Tax

Sales tax will be calculated and added to your order total during checkout, where required by applicable state and local laws.

Contact for Payment Inquiries

For any questions regarding a charge, refund status, or payment methods, please contact our customer support team.

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM Central Standard Time (CST)

Email: support@amazeitems.com
Phone: +1 (240) 630-9918
Warehouse & Office: 4843 Forest Pines Dr, Upper Marlboro, MD 20772, USA

We are committed to providing timely and helpful assistance to ensure your transaction is secure and your questions are answered.

Last Updated: December 2025